Incidents

Incident Management in Tickit On Demand cuts through complexity to provide your organisation with the ideal mix of features and flexibility. The Incidents module allows users to create any kind of reporting form. Incident forms can also have a workflow attached, ensuring they are actioned by the right staff member as soon as they are entered. This is the software your staff will love to use.
 

Features

Web Kiosk

Tickit On Demand Incident and Breach Management focuses on reducing resistance to using software to report incidents. The innovative web kiosk functionality has been designed so that no user login is required to report an incident. You can create simple plain English incident forms that your staff will want to use. The web kiosk could even sit as a link on your corporate intranet or simply as an icon on your desktop.

Web Kiosk

 

Configurable Forms

You can configure your own incident reporting forms. Choose the fields you want on the form, their order and whether they are mandatory or optional. You can also set up fields that appear only in management screens and not in the incident reporting screen.

Configurable Forms

 

Conditional Logic

Imagine having the ability to change your incident form dynamically! With our Conditional Logic feature, now you can. Your form can be designed so that questions can be displayed or hidden based on responses to previous questions, simplifying the user experience.

Configurable Forms

 

Access Permissions & Triage

Access permissions can be set up for each Incident and Breach Management Type either globally, by location or by business unit. Once an incident is reported, the Triage functionality allows authorised users to either confirm or reject the incident.

Access Permissions & Triage

 

Link incidents to risks

In the incident management phase, incidents can be linked to risks in Tickit. This gives the organisation a complete picture of incidents versus risks over a period of time.

Link incidents to risks

 

Link incidents to Tasks

In the incident management phase, incidents can be linked to tasks. In this way, you can ensure that the actions taken to resolve an incident are recorded, tracked and signed-off when completed.

Tasks

 

Incident Diary

The incident diary provides an incident manager with a complete audit trail of changes made to each incident, including user names and dates. It also provides the ability to enter comments, allowing you to record additional information that may be applicable to an incident.

Incident Diary

 

Quality Reports

Tickit On Demand comes complete with template reports for the incident module, and the flexibility to modify, save and distribute these reports to your staff. These reports include the ability to report on the linked risks and tasks, providing the incident manager with end-to-end reporting of the incident process.

Quality Reports

For more details contact us today, or view the demo.

Tickit Systems is closely monitoring the COVID-19 situation, to help prevent the further spread of this virus.Learn How Tickit Systems is responding to the Coronavirus