Incident Management in Tickit On Demand cuts through complexity to provide your organisation with the ideal mix of features and flexibility. The Incidents module allows users to create any kind of reporting form. Incident forms can also have a workflow attached, ensuring they are actioned by the right staff member as soon as they are entered. This is the software your staff will love to use.
Tickit On Demand Incident and Breach Management focuses on reducing resistance to using software to report incidents. The innovative web kiosk functionality has been designed so that no user login is required to report an incident. You can create simple plain English incident forms that your staff will want to use. The web kiosk could even sit as a link on your corporate intranet or simply as an icon on your desktop.
You can configure your own incident reporting forms. Choose the fields you want on the form, their order and whether they are mandatory or optional. You can also set up fields that appear only in management screens and not in the incident reporting screen.
Imagine having the ability to change your incident form dynamically! With our Conditional Logic feature, now you can. Your form can be designed so that questions can be displayed or hidden based on responses to previous questions, simplifying the user experience.
Access Permissions & Triage
Access permissions can be set up for each Incident and Breach Management Type either globally, by location or by business unit. Once an incident is reported, the Triage functionality allows authorised users to either confirm or reject the incident.
Link incidents to risks
In the incident management phase, incidents can be linked to risks in Tickit. This gives the organisation a complete picture of incidents versus risks over a period of time.
Link incidents to Tasks
In the incident management phase, incidents can be linked to tasks. In this way, you can ensure that the actions taken to resolve an incident are recorded, tracked and signed-off when completed.
The incident diary provides an incident manager with a complete audit trail of changes made to each incident, including user names and dates. It also provides the ability to enter comments, allowing you to record additional information that may be applicable to an incident.
Tickit On Demand comes complete with template reports for the incident module, and the flexibility to modify, save and distribute these reports to your staff. These reports include the ability to report on the linked risks and tasks, providing the incident manager with end-to-end reporting of the incident process.